We are a family run business with over 30 years experience in the building industry. Based in Surrey, we cover a wide geographic area across the South East. We have worked on projects in Surrey (Dorking, Westcott, Reigate, Redhill, Esher, Kingston), East Sussex (Lewes) and West Sussex (Crawley).
Whitley Builders Ltd specialise in new build, renovations, refurbishments and extensions. We pride ourselves on consistently offering a high standard of workmanship. Our expertise is not limited to domestic projects, and we regularly undertake commercial or property maintenance and hard landscaping work as part of our portfolio of services
In the past we have been selected for various industry awards (Winner of Southern Area Award) as part of the “Country Landowner Association Farm Buildings” Award Scheme for our work on the conversion of farm buildings into farm shop at Priory Farm, Nutfield.
Whitley Builders Ltd strives to drive the performance of our team of experts and in 2005 was recognised as a member of the “Investor in People”. illustrated by our investment in the Modern Apprenticeship Scheme.
If you have a project you would like to contact us about, we look forward to your call, or feel free to contact us via email or online.
What sets us apart
As an established family firm with over 30 years’ experience in the industry, we have grown and developed an outstanding reputation through a thorough understanding of our customers’ needs. Through our building work we recognise that we are delivering to the customer their dreams. We understand that to the customer, excellent communication, cleanliness and options for levels of involvement are highly important.
Our company is build upon and operates to the following core values:
- Integrity, Honesty & Trust
- Creativity and Innovation
- Quality and Safety
- Customer Focus
All projects will have an assigned Account Manager to make sure the paper work is up to date and to help with the logistics of the project.
On larger projects, a site foreman will manage the build and organise the various trades to carry out the work required, with the backup of the Account Manager on hand to assist with purchasing and scheduling, thus making the project run as smoothly as possible.
When a project starts, the quote is moved over to a new spread sheet, which becomes the account that remains transparent and detailed throughout the project, any variations are added or deducted as work progresses. Your Account Manager will have regular meetings with you, the client, to discuss any changes or amendments, and payments.
On larger scale projects we will provide a works program and this will be updated during the contract, an account update will be attached so that you can see what work has been completed and ensure your account is correct.
Every Friday an email will be sent out by us to ask all clients how their project is running and allowing the client to share their feedback with the owner.
During the week all Account Managers will be available to discuss with the owner how the project is running and at this stage your comments and feedback will be relayed.
Communication is the key to the running of all projects and is something we is always looking to improve and monitor.
Below is a list of all of the people that will be involved in your project at various stages of the process, and whom you can contact to discuss any element of your project, at any time.
In addition to operating within the industry standard quality and performance guarantees we also guarantee:
- We will finish your project on time, to budget
- We will deliver great value
- We will agree costs or costs options upfront
- We will leave your home/site tidier than we found it
- We will communicate with you every step of the way
- We will be polite, professional and understanding of your needs
- Our highly experienced and skilled workmen will always deliver work of their best quality
- We will dedicate ourselves to your project
- We won’t be happy until you are happy
Our mission is to provide the highest level of quality construction services with superior attention to detail at great value. We focus on excellence and ‘getting it right the first time’, maintaining the highest levels of professionalism, integrity, honesty and fairness in our relationship with our customers and professional associates.
Our continued longevity as a great local family company will be achieved through repeat and referral business through customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
Is to be the premier family construction firm in the South of England, delivering outstanding construction quality and living our company values to the benefit of customers, employees and community alike.